Law firm intake calls
AI Receptionist for Law Firms
The first firm to answer often wins the client.
Kordial is an AI receptionist for law firms that answers the calls you can't, captures the matter and contact details, and briefs you. It works when you are in court or out of office.
A prospective client often calls more than one firm.
Kordial does not provide legal advice or evaluate cases. It answers calls and captures intake details. Case decisions stay with your firm.
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Kordial answers the calls a firm can't, captures the prospective client's name, number and the matter, and passes them to the firm. It is a receptionist, not a lawyer. Plans are priced to call volume and quoted on a 15-minute call.
What goes missing
What happens when your phone goes to voicemail at 6pm
A personal injury call at 5:45pm on a Thursday. Your front desk left at 5. The caller is sitting in an urgent care waiting room, searching for an attorney on their phone. They find three firms with strong reviews. They call the first one. Voicemail. They call the second one. Someone answers, asks a few questions, gets their information, and tells them to expect a call from an attorney by morning. They stop dialing. Your firm was the one they called first, but you weren't the one who answered.
This isn't a failure of marketing or reputation. It's a failure of availability. The call came in at exactly the wrong time. And because legal matters are urgent and emotionally charged, the caller moves quickly. They often don't wait for callbacks. Many retain whoever responds first.
The same pattern plays out for estate planning calls that come in after a family diagnosis. For business disputes that surface on a Friday afternoon when the other party's lawyer has already sent a letter. For criminal defense inquiries that arrive on a Saturday night. These calls often carry high intent and high urgency, and many arrive outside business hours, because that's when people have time to make difficult calls.
A traditional legal answering service can cover the gap. The people staffing those lines may not know your practice areas or your intake process, and callers can tell.
In a 2024 secret-shopper test of 500 US law firms, 40% answered the phone (Clio Legal Trends Report 2024).
How it works
01
Paste your Google Maps link or website
Kordial reads your Google Business Profile, your reviews, and your website. It uses what you publish about your practice areas, your hours, and how clients describe working with your firm. You can hear a demo from your own Maps link.
02
It answers the calls you can't
Forward your main line or use a dedicated number, depending on your plan. Kordial picks up the calls your team can't and asks the caller what they need.
03
You get the intake details
Calls are logged in your dashboard with a short summary of what the caller wanted. When the caller gives their details, you get those too. You follow up with context, not a cold callback.
What Kordial handles for a law firm intake desk
Use case
After-hours intake
An accident victim calls your personal injury firm at 9pm. Kordial answers, captures their name, number and the nature of their matter, and passes the details to your team. You return the call in the morning with context.
Use case
Overflow during hearings
You're in court and calls keep coming in. Kordial answers the ones you can't, captures the intake details, and queues them for your team. Fewer calls go to voicemail while you're least available.
Use case
Weekend and holiday coverage
Legal matters don't follow business hours. Arrests, restraining orders, and contract disputes land on Friday afternoons and Sunday evenings. Kordial answers the ones you can't and helps make sure qualified leads don't go to a competitor who picked up.
Use case
Referral capture
A former client refers someone who calls your office. Kordial captures their name, contact details and the nature of their matter. Warm referrals are high-intent prospects. Missing that call is an expensive mistake.
Frequently asked questions
Can an AI receptionist handle intake calls for lawyers and law firms?
Yes. Kordial takes the intake part of the call. It asks what the caller needs, captures their name, phone number and a description of the matter, and passes them to your team. It is a receptionist, not an attorney.
Will Kordial ever give legal advice to callers?
It is built to take intake details rather than give legal guidance. If a caller presses, it is designed to offer to pass their question to your team.
What information does Kordial capture from prospective client calls?
By default, Kordial records the caller's name and phone number when they give them, plus a description of what they need. Calls are logged with a short summary.
How much does Kordial cost for a law firm?
Kordial is priced to your call volume and quoted on a 15-minute call.
The next intake call will come after 5pm. Or on a Saturday. Or during a hearing.
Legal matters don't wait for business hours. Calls often arrive when your team is least available. Kordial answers the ones you can't. Demo from your own Maps link. Plans are quoted on a 15-minute call.
Answer the next intake call→